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1. All and any returns and/or refunds shall be determined strictly with the terms and conditions as contained herein.
2. No exchange, credit or refund will be done without the original invoice being presented to DWS.
3. Goods returned for the credit or refund must be returned in the original condition and original packaging and are to returned within 10 days of delivery. All goods returned that are repackaged in the original packaging are subject to a reasonable handling fee in respect of any consumption or depletion thereof. The customer acknowledges that the right to return the goods shall be limited to DWS’s discretion, in the event that the goods are partially or entirely disassembled, physically altered, permanently installed, affixed, attached, joined or added to, blended or combined with, or embedded within, other goods or property.
4. It is further agreed that no goods will be accepted for return/exchange and/or refund by DWS after the lapse of six months days from date of purchase.
5. All electronic goods will be tested before any exchange, credit or refund will be issued.
6. DWS will not be held liable for any loss or costs incurred due to the failure of a product once installed or for any damages suffered by the customer or a third party due to malfunction of products purchased where the product has been materially altered or has been used contrary to any instructions given by DWS.
7. Any damage caused by abuse, misuse, unauthorized modifications, incorrect installation, insect infestation, liquid ingress, lightning, power surges, any acts of God or force majeure or tampering will not be covered by DWS.
8. All faulty goods returned within six months of purchase by the consumer will be refunded, replaced or repaired at the customer’s election.
9. DWS reserves the right to refuse any warranty claim if the damage is caused by any factors beyond the specifications or performance levels of the product.
10. In the event that DWS does not have stock of goods which have been purchased, then DWS shall procure the same or similar goods from an alternative source at the same price subject to the customer’s consent. DWS shall not be liable for shortage of stock in circumstances that are beyond the control of DWS.
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